Who this covers
This applies to Veyya customer app accounts and Veyya Provider accounts.
Delete your account in the app
Customer app
Open Profile, then Privacy & Data, then Delete Account.
Deletion is blocked while you have an upcoming booking. Finish or cancel it first, then try again.
Veyya Provider app
Open Profile, then Close account.
Complete or hand over any active bookings before you close your account.
Request deletion by email
If you cannot use the app, send an email to support@veyya.com from the email address registered on the account, or include the phone number registered on it, with the subject "Delete my account". We confirm your identity and then process the request.
What is deleted and what is retained
- Your profile, saved addresses, preferences and chat messages are deleted or anonymised.
- Booking and payment records are retained for the periods required by Thai tax and accounting law, and are anonymised after that.
For retention detail, see the privacy policy for customers or providers.
This website cannot delete an app account on its own. We always confirm your identity before an account is deleted.