This is the agreement between you as a Service Provider and Veyyā. It sets out how we work together - what you deliver, how you get paid, how we protect data, and how we resolve disagreements. Read it carefully - it is legally binding.
On this page
- Parties and definitions
- Provider onboarding and verification
- Tax compliance data
- Independent third-party service provider relationship
- Fees, payouts, and withholding tax
- Service standards and Veyyā Academy
- Location data during active bookings
- Customer sensitive personal information
- Insurance and safety
- Non-circumvention
- Confidentiality
- PDPA compliance
- Data retention
- Term and termination
- Dispute resolution
- General
1. Parties and definitions
This Service Provider Master Services Agreement ("Agreement") is between:
- Veyya Life (Thailand) Limited ("Company", "Veyyā"), Registration No. 0105569069061, Bangkok, Thailand; and
- The Service Provider ("Service Provider", "you") - an individual accepted onto the Veyyā Platform following identity and eligibility verification.
"Platform" means the Veyyā mobile app, web portal, and related services. "Services" means the beauty, wellness, home, or pet care services approved by Veyyā and delivered by the Service Provider to Customers via the Platform.
2. Provider onboarding and verification
Before you can deliver Services through the Platform, you must complete identity verification and background screening through Veyyā's third-party identity verification service provider, AppMan Co., Ltd.
2.1 What AppMan does
AppMan performs eKYC (facial biometric matching, DOPA identity verification) and background screening (criminal record, bankruptcy, adverse media, INTERPOL Red Notice, global sanctions). AppMan captures your Thai National ID card image transiently, redacts the religion field and blood type field, and sends the redacted image back to Veyyā along with the verification outcome. AppMan deletes the raw unredacted ID scan upon verification completion. Raw biometric data (facial photograph, liveness frames) is held by AppMan per its retention policy and is never retained by Veyyā.
2.2 What Veyyā retains
- Verification outcome (pass/fail + date) and reference number - engagement + 3 years (no re-verification within period)
- Redacted Thai National ID card copy - engagement + 10 years as certified tax deduction evidence
- Tax ID number, name, and address - engagement + 10 years for tax records
2.3 Sensitive data consent
You must sign the Sensitive Personal Data Consent Letter (COMP-017) before verification. Withdrawing this consent triggers suspension or termination of your Provider account.
3. Tax compliance data
To comply with Revenue Code §50, §50 bis, and Por.4/2528, Veyyā is required by Thai law to collect and retain:
- Your full legal name as registered
- Your Thai National Identification Number (13 digits, which is your Tax Identification Number)
- Your registered address on national records
- Your bank account details for payout
- Form 50 bis Withholding Tax Certificate issuance details
A withholding tax of 3% is deducted from each payment and remitted to the Revenue Department on your behalf. Veyyā issues a Form 50 bis Withholding Tax Certificate to you annually.
Retention · 10 years from date of final transaction, in compliance with Revenue Code §87/3, Accounting Act B.E. 2543 §14, AML Act B.E. 2542, and Civil and Commercial Code §193/30.
4. Independent third-party service provider relationship
You engage with Veyyā as an independent third-party service provider. Nothing in this Agreement creates an employment relationship between you and Veyyā.
This Agreement takes no position on the specific characterization under the Civil and Commercial Code of the substantive commercial relationship (whether under Agency §797, Brokerage §845, or otherwise); such characterization shall be determined by the substance of the arrangement and applicable Thai court interpretation. Section 587 (Hire of Work) of the Civil and Commercial Code is expressly not adopted as the characterizing framework.
You are responsible for your own tax filings (subject to Veyyā's WHT deduction and Form 50 bis issuance), social security contributions, business permits, and any other regulatory obligations arising from your independent business activity.
5. Fees, payouts, and withholding tax
Commission split · Veyyā retains 30% of the service fee; you receive 70% of the service fee.
Withholding tax · 3% is deducted from your 70% and remitted to the Revenue Department.
Payout schedule · Weekly to the bank account you have registered with Veyyā. Payout metadata is retained for 10 years.
Chargebacks and refunds · Where a Customer is refunded, the corresponding portion is reversed from your future payouts.
6. Service standards and Veyyā Academy
You agree to:
- Deliver Services professionally, on time, and to Veyyā's stated service standards
- Complete Veyyā Academy training modules relevant to your service categories
- Maintain a minimum average customer rating (currently 4.2) to remain active
- Wear the Veyyā uniform where applicable
- Carry Veyyā-approved equipment and consumables
7. Location data during active bookings
During an active booking, your real-time GPS location is collected by Veyyā for Customer-Provider matching, dispatch, in-service navigation, Customer-facing ETA display, safety monitoring, and dispute resolution.
Basis · Contractual necessity (PDPA §24(3)). No separate consent is captured or required. Denying device-level location permission limits your operational status on the Platform.
Retention · Live during active booking; raw trace retained 30 days post-completion for dispute resolution; aggregate/anonymized thereafter.
8. Customer sensitive personal information
In the course of delivering Services, you may receive from Customers information relating to their health, allergies, sensitivities, medical conditions, disabilities, or other matters constituting Sensitive Personal Data under PDPA §26 ("Customer Sensitive Data").
Customer Sensitive Data is shared with you solely for safe and appropriate delivery of the specific Service booked. You agree that:
- You will use Customer Sensitive Data only for delivering the specific Service booked
- You will not screenshot, photograph, copy, transcribe, export, or otherwise reproduce Customer Sensitive Data outside the Veyyā Platform
- You will not share, disclose, sell, or transfer Customer Sensitive Data to any third party
- You will not retain Customer Sensitive Data after booking completion plus 7 days (access is automatically revoked)
- You will apply security measures consistent with PDPA §37(4) to protect Customer Sensitive Data during the period you have access
- You will report any actual or suspected unauthorized access, use, or disclosure to Veyyā within 24 hours of becoming aware
- You will indemnify Veyyā for any breach of this clause
Violation constitutes a material breach entitling Veyyā to immediate suspension, removal from the Platform, and recovery of any losses, damages, regulatory fines, or claims arising from the breach.
9. Insurance and safety
You are responsible for maintaining adequate liability insurance for your service category. Veyyā may make optional micro-insurance plans available through the Platform.
You agree to comply with all safety and health regulations applicable to your service category, including any professional certification or licensing requirements.
10. Non-circumvention
During your engagement with Veyyā and for 12 months after termination, you agree not to solicit or accept engagement from Veyyā Customers outside the Platform for the same or substantially similar services introduced through Veyyā.
Liquidated damages for breach: THB 50,000 or 10x the bypassed service fee, whichever is greater.
11. Confidentiality
You agree to keep confidential all non-public information about Veyyā, its Customers, and other Providers, including Customer contact details, addresses, and any information marked confidential. This obligation survives termination.
12. PDPA compliance
Both parties comply with the Personal Data Protection Act B.E. 2562 (2019), including obligations under Sections 19, 22, 23, 24, 26, 28-29, 30, 32, 33, and 37(4). You act as an independent Data Controller for Customer personal data you receive under this Agreement, bound by the Provider Data Processing Agreement.
13. Data retention
All personal data processed under this Agreement is retained per Annex R (PDPA Retention Schedule v2.1). Key periods:
- Tax ID, name, address, WHT records - engagement + 10 years (Tier 1 statutory + business security)
- Executed Agreement bundle (this MSA, related DPA, consents) - engagement + 10 years (Tier 2 contract evidence)
- Background check outcome (pass/fail only) - engagement + 3 years residue
- Biometric verification outcome - engagement + 3 years residue
- Raw bank account number - 90 days after final settlement
- Provider verified date - preserved as Tier 1 audit reference (10 years)
14. Term and termination
This Agreement commences on your acceptance and continues until terminated by either party.
Termination for convenience · Either party may terminate on 30 days' written notice.
Termination for cause · Immediate termination for material breach, safety incidents, fraudulent conduct, or falling below Veyyā's minimum service standards.
Effect of termination · Non-circumvention (Section 10), confidentiality (Section 11), indemnity (Section 8), and statutory retention (Section 13) survive.
15. Dispute resolution
15.1 Internal escalation (first step)
Any dispute shall first be submitted to Veyyā's internal dispute resolution process by written complaint. Veyyā acknowledges within 3 business days and endeavours to resolve within 14 business days.
15.2 Mediation (second step)
If not resolved through internal escalation, either party may request non-binding mediation in Bangkok, Thailand. Costs shared equally. Parties participate in good faith for at least 30 days before pursuing further remedy.
15.3 Litigation (final step)
If mediation fails, parties submit to the exclusive jurisdiction of the courts of Thailand. Nothing prevents either party from seeking urgent injunctive relief.
16. General
Governing law · Laws of Thailand.
Assignment · You may not assign this Agreement without Veyyā's written consent.
Amendments · Material amendments require 30 days' written notice. You may terminate without penalty during that notice period.
Entire agreement · This Agreement, together with the Provider DPA, Provider Privacy Notice, and Sensitive Personal Data Consent Letter, forms the entire agreement between us.
Veyya Life (Thailand) Limited · Bangkok, Thailand
Version history
v3.0 (3 July 2026) - Tax Compliance Data section added (10-year retention). AppMan flow with redacted ID card explicitly described. Customer Sensitive Personal Information clause added (7-day access window, screenshot prohibition). Independent third-party service provider language replacing independent contractor. §587 expressly not adopted. Location data confirmed as Contract Performance basis. Sensitive-data outcome residue at 3 years. Annex R reference clause added.